The Management of Multiplesystem Networks is committed to meet or exceed its Customer’s requirements consistently and reliably in all respects at all times and to maintain its position as a leading quality provider in the Software Industry.
The Aim of Multiplesystem is to provide Software Development & Transformation services to satisfied and appreciating customers by: Providing timely, defect free software and related deliverables meeting customers’ requirements.
The Company’s Management further acknowledges that these goals cannot be achieved without the total support of every member of the Company and therefore requires that all staff understand and are committed to the achievement of its Corporate Goals & Quality Objectives.
- Quality Objectives:
To enhance the company’s ability to consistently meet our customer’s needs, by improving organizational and team effectiveness. To realize our quality policy, daily improvements will be coupled with individual and team innovations in the following areas:
- Continuous improvement and learning
Improvement and learning are regular part of Multiplesystem’s daily work so that each employee seeks to eliminate problems at the source and identifies opportunities for improvement.
- Customer Driven Quality
Quality is judged by the customer. The quality process must lead to services that lead to customer delight and contribute value.
- Product Conformance & Deliverables
We strive for conformance of Products & Services to standards and Deliverables are made as per scheduled development plan.
- Quality Product and services
Multiplesystem’s quality process shall lead to products and services that aim at zero defects, contribute value and lead to customer delight.
- Timely support to Customer & Customer complaints reduction
- We meet customer expectations by understanding the business needs of customers by Anticipating and working towards the future needs of customers.
- Constantly improving and preventing occurrence of errors.
- We provide the 10-15% margin to Our reseller who can sell products under their branding.
- The Access to customer shall remain active as long as the resellers agree to do business with us.
- We re-consile the achieved business revenue on end of every month.
- If any reseller is selling similiar product from our exisiting competitive vendor we shall end the reseller account.