Message personalization with text-to-speech
Personalize your voice broadcasts for each recipient by having the text-to-speech feature insert their name, company, account balance, or any other information you want in the voice message.
Interaction with IVR
Use outbound IVR to add interactive functionality to your calls to collect information or tailor specific messages based on responses
Complete scheduling control
Get complete control over when to schedule voice blasts, how quickly to send out customer notifications, and when to pause your voice broadcast campaigns.
Give voice broadcast recipients the option to be transferred directly to a live agent to confirm or update an appointment, place an order, or any other activity
Customize your voice blasts with two messages: one for when a live person answers the phone, and an alternative for when the call goes to voicemail.
Why wait to receive reports from an account manager? Access real-time voice messaging reports on your voice blast campaigns online whenever you want.
A voice broadcast is just a pre-recorded message that you send to your customer via their telephone. It’s a simple but incredibly effective way to communicate with large numbers of people very quickly
Your message can be as long as you need it to be, from a few seconds to a few minutes. Typically, most messages last less than 60 seconds.
via their telephone. It’s a simple but incredibly effective way to communicate with large numbers of people very quickly
Who should use Voice Broadcasting?
Any organisation or business that needs to communicate with large numbers of customers, employees or client groups. This could be a private sector business that wants to improve sales or customer relationship, or a public sector organisation that needs to stay in touch with the users of its services.
You are charged per successful message. This means that only calls that were picked up by a human or an answerphone are charged. If the call went unanswered – it hasn’t cost you anything. This also applies to numbers that are out of service. When a customer is interested in your offer and requests to be transferred back to you, you are charged for the transfer.